LobsterMail – Billing Resolution

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Elyse Colbert

elyse@threelettercorp.com

Double charge for February

Hi, we were billed twice for February. Our contract switched from prepaid with minimum commitment to postpaid, so it looks like we got charged under both models. Can you look into this?

Extracting request details…

Customer

Three Letter Corp

elyse@threelettercorp.com

Issue

Double charge — February

Contract changed: prepaid → postpaid

Checking Stripe for Three Letter Corp…

Stripe · Customer

Three Letter Corp

cus_R8mK3vLpNx · postpaid since Feb 1

Duplicate Invoice Found

INV-2026-0201 — $4,500.00

Prepaid charge · should not have been issued

Action Taken

Invoice voided

INV-2026-0201 · voided via Stripe API

Sent

elyse@threelettercorp.com

Re: Double charge for February

Hi Elyse, you're right — when your contract moved to postpaid, a prepaid invoice was generated in error. I've voided INV-2026-0201 ($4,500). No action needed on your end. Let me know if anything else looks off.

Issue resolved